Ask yourself, “Did that last conversation improve my working relationships, build trust and confidence - or not?”; “Am I just meeting the targets and metrics for the front office or am I building capability, character and community on the site?”. This category only includes cookies that ensures basic functionalities and security features of the website. Historically, they have often been implemented with some form of “zero tolerance” policy that says something like “if you violate these rules you will be disciplined, up to and including termination”. What can our workers count on us for? Please complete your details below: By submitting your email address you acknowledge that you have read the privacy policy statement and that you consent to JMJ’s privacy practice as described in the Privacy Policy. Don’t blame them either. (This will take time for you to learn and discover.). You (like everybody!) Question 1. I cannot generalize based upon a single situation, but I can say that cardinal rules that result from a collaborative effort between management and labor can improve the relationship between them by helping to ensure that both are on the same page. CH: Collaboration is crucial to the development of a mutually beneficial relationship. Any tool or piece of PPE that you're using has safety designed into it. C ardinal Rules have been around for a long time and can go by a variety of names, such as Golden Safety Rules, fundamental rules, critical rules, etc. At the 2018 HOP Summit Dr. Tom Krause (The Krause Bell Group) shared research that shows that as many as 99% of pivotal safety decisions prior to an unwanted serious event are made in the days and months prior to the event by site leaders, corporate, and supervisors – not by frontline employees. CH: Collaboration can be a very powerful way to improve safety, and it can also play a major role in improving labor/management relations because it can help management realize that labor has some good ideas regarding what should be improved and how to improve it, based upon their “up close and personal” daily interaction with the system; and it can help labor realize that management actually cares about them and listens to their concerns. Some people say cardinal rules are critical to strong safety performance, while others say “get rid of them”. Founder and Partner, Major Capital Projects. Secondly, there is virtually universal agreement that strong engagement with employees is critical for an effective safety program – they know “stuff” management never will about performing work, unless we talk and learn together. They typically point to specific company policies or procedures that establish the “dos and don’ts” of performing these activities or tasks. Dive deeper into HSE with our highly comprehensive specialty services, discounted for members. If you want your organization to improve, you must get workers into a different place from their everyday activity and listen, really listen to them. Christopher Hart: As far as I know, this is the first accident that the NTSB has investigated involving the concept of cardinal rules. Life-Saving Rules” and so on for their workers. Visit the warehouse, sub-floors, accommodation and food halls and find out for yourself. Seems logical at first blush, but let’s take a further look and consider the context in which work is done. If, on the other hand, management unilaterally creates and imposes the rules, as apparently occurred in this situation, labor/management relations will probably be adversely affected; and poor labor/management relations can undermine safety. All rights reserved. Fix deficiencies in the workplace - how work is performed and performance is rewarded. Necessary cookies are absolutely essential for the website to function properly. And this commitment of resources must be maintained to orient new employees and leaders who enter the system. So, if cardinal rules are weaponized as showing where violations warrant discipline rather than a collaborative learning about how work is actually done and how to make sustainable improvements in safety, what happens to learning? Be clear for yourself: What kind of a leader do I want to be? Zero is not possible. These titles signal their imperative. Be committed to your company’s tenets and mission, but don’t preach. How have you seen cardinal rule systems implemented, and what impact has that had on the labor/management relationship? Vital information on regulatory requirements in more than 60+ countries & provinces. Listen first – build respect. Rather, how your workers and supervisors actually do the job: At night, in crowded conditions, across shifts, short-handed in safety critical areas, with unintended delays due to procurement, etc. When visiting on the floor or site, do not talk about cost, schedule and productivity.
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