These self-reported findings should be validated with observational studies. More than 75% of survey respondents believed that 6 of the 7 basic communication techniques are effective, provided the choices about effectiveness of “yes/effective”, “no/not effective”, and “don’t know” (Table 3). Sociodemographic provider characteristics and practice characteristics were not significant predictors of the mean number or the total number of communication techniques routinely used by NPs in a week. That is, the repondents who reported assessing the office for user friendliness reported using a higher mean number of the seven basic communication techniques compared to those who reported they did not assess the office for user friendliness. Performed the experiments: AMH. Click through the PLOS taxonomy to find articles in your field. Both speakers and listeners should maintain an open mind during conflict, as this mindset will help them accept appropriate alternative solutions. Is the Subject Area "Nurses" applicable to this article? Race/ethnicity was assessed with one item in which participants voluntarily selected among the following options: white, black, Hispanic, Asian/Pacific Islander, American Indian/Native Alaskan, or other/please specify. Use of recommended health-literate and patient-centered communication techniques have demonstrated improved health outcomes. Patient-centered communication is associated positively with patient satisfaction, increased adherence to treatment plans, and improved health [27,29–31]. Nearly all (95.9%) reported routine use of simple language (Fig 1). This was a self-reported survey, which may include some inherent potential for bias to report communication behaviors as performed more frequently than actually performed. Sixty-two percent of the NPs expressed the opinion that they did not know whether the seventh technique, asking patients whether they would like a family member or friend to accompany them in the discussion, is effective. Yes Nurses should be conscious of this message sending and be aware of taking on both roles during conversations. http://www.nursingworld.org/MainMenuCategories/ThePracticeofProfessionalNursing/NursingStandards/ANAPrinciples/Principles-of-Collaborative-Relationships.pdf Dental caries is a preventable chronic disease, and the most common childhood disease [11,12]. https://www.ncbi.nlm.nih.gov/pmc/articles/PMC3990376/ In August and September 2010, the 27-item questionnaire was mailed to all 1,410 nurse practitioners who were identified with the licensing board as pediatric nurse practitioners, family practice nurse practitioners, or women’s health (obstetric/gynecologic) nurse practitioners. Respondents represented a wide range of almost four decades of professional practice since graduation from their nursing programs. The respondents practiced in a variety of settings, with the largest proportion in group practices (35%) (Table 1). However, effective communication also requires consideration of nonverbal cues. For more information about PLOS Subject Areas, click Three sequential mailings were sent approximately three weeks apart. International Journal for Human Caring, 9(4), 14-24. View all blog posts under Articles | View all blog posts under Nurse Practitioner Programs. Similar to survey findings of other health professional in Maryland, our findings suggest that nurse practitioners who had assessed the healthcare office for patient-friendliness or who had taken a communication course beyond their initial education are positive predictors for using more of the 7 basic communication techniques. This “health literacy universal precautions” approach to delivering healthcare that recommends that providers integrate clear, easy-to-understand communication into healthcare delivery much in the same way that healthcare providers use “universal precautions” when handling blood and bodily fluids [33]. In their paper “Active Listening: The Key of Successful Communication in Hospital Managers,” Vahid Kohpeima Jahromi, Seyed Saeed Tabatabaee, Zahra Esmaeili Abdar, and Mahboobeh Rajabi explained, “Active listening requires listening for the content, intent, and feeling of the speaker.” Active listeners should ask questions and give nonverbal, visual cues to indicate they take an interest in what a speaker is saying and understand it. This survey of self-reported use of communication techniques of nurse practitioners contributes greater understanding to a state-wide oral health literacy assessment of several healthcare professionals in Maryland. A safe and open environment is also important for effective communication between nurses and other health practitioners, the American Nurses Association and AONE noted. Yes e0146545. Additional research regarding the effectiveness of these techniques would also enhance our current understanding because the providers’ opinions regarding effectiveness, conceptualized as outcome expectancies, is theoretically associated with the frequency or consistency with which a communication technique is used [43].
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